Frequently Asked Questions
Everything you need to know about your journey to comfort.
How do I know which insole size to order?
Most of our insoles are sized according to your standard shoe size. If you are between sizes, we recommend ordering the larger size and trimming the toe area with scissors for a custom fit.
What is your return policy for worn items?
We offer a 60-day comfort guarantee on most brands. If you are not satisfied with the support or fit after wearing them, you can return them for a full refund or exchange.
How long does shipping usually take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
Can I move my insoles between different pairs of shoes?
Yes, our insoles are designed to be removable and can be swapped between similar types of footwear. However, for maximum longevity and convenience, many customers prefer a dedicated pair for each set of shoes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How do I clean my insoles?
We recommend hand washing your insoles with a mild detergent and a damp cloth. Always allow them to air dry completely; never place them in a washing machine or dryer.